Instructions

• Extra-person charges may apply and vary depending on property policy

• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

• This property accepts credit cards, debit cards, and cash

• This property reserves the right to pre-authorize the guest’s credit card prior to arrival.

• Noise-free guestrooms cannot be guaranteed

• Safety features at this property include a fire extinguisher

• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property has 2 outdoor pools. The Sky Pool on level 5 is available to adults only (age 18 and older), and the Family Pool is available to all guests.

Special instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Mandatory

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: MYR 10.00 per accommodation, per night
• The city tax amount listed may increase during popular local events such as the Langkawi International Maritime & Aerospace (LIMA), Le Tour De Langkawi, Ironman and Oceanman Malaysia; for more details, please contact the property

We have included all charges provided to us by the property.

Please note that this property has a mandatory New Year’s Eve gala dinner fee on December 31, 2026. This fee covers 2 guests for all standard room types; 4 guests for the Deluxe Ocean View Queen, Premier Corner Ocean Double King, Family Superior Suite, Family Deluxe Suite, Two Bedroom Premier Ocean View Suite, and Two Bedroom Ocean View Villa; and 6 guests for the Three Bedroom Ocean View Villa. For any additional guests beyond these allocations, the standard gala dinner fee will apply per person.

Optional

• Rollaway bed fee: MYR 180 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets not allowed

Service animals not allowed

Noise-free rooms not guaranteed

Essential workers only - NO

Professional property host/manager

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Children may not be eligible for complimentary breakfast.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.