Mantra Heritage Port Douglas

We recently stayed for 10 nights in a ‘hotel’ room. The receptionists were friendly & helpful. The hotel was central & close to cafe’s & restaurants. Our room was comfortable with a spar bath & had decent aircon & fans. Only downside, no lift so we had to carry heavy suitcase up stairs & we only had room service once in that time. Excellent free car park & wifi. The pool was fine when not being used by noisy kids & as an eat in option there was a barbecue.

Receptionists are super friendly and helpful, and the location of the hotel is perfect for those who want walking distance to a tonne of restaurants and the beach. There wasn’t house keeping for our room and the dishes weren’t THAT clean. We had to ask for detergent so we could wash them. The wifi is difficult to navigate and not real strong. The pools are clean and beautiful, the spa was cold, the after hours key was easy enough to access, there are multiple entrances from surrounding streets, shuttles were easy to access from reception, and we felt safe walking around the hotel at night.

Its only about location Its a little tired Staff are good But its lost the wow factor This is not a 1 off we've stayed here numerous times over a 22 year period visiting port douglas there are other great spots to stay Put some money back into the place investors obviously may not stay there but want max return on investment there are 5 mantras here in pd dont loose your spark

We have a swim out room with direct access to the pool, a private garden, spa, kitchen, lounge, laundry and barbecue (although won’t be using it as it is greasy & filthy from the last users) The room is dated but very clean, comfortable and well appointed. On arrival we were given a welcome letter which states that the hotel is a non-serviced resort and that if you stay 7 days or less your room will not be cleaned. We are here for 5 nights. This was not stated on the Accor booking site under the description of the ammenities. If we had know that we would have chosen a different hotel. I don’t really want to be doing housework on my holiday although I probably wouldn’t have minded so much if there was cleaning equipment in the room. There are no cleaning facilities eg mop and bucket, bathroom cleaning products etc. There is only a broom, 1 tea-towel, 1 dishcloth and a couple of sachets of dishwashing liquid. So if you spill something you would have to use the tea-towel of dish cloth to mop it up. Same if you had to clean something in the bathroom. Not ideal or hygienic. Towels are also not replaced however if you stay for 3 night are more you can request a new towel bundle. If your bin gets full it is your responsibility to take it to the rubbish bins in the basement carpark. This is not the usual high standard I have come to expect from Accor. Disappointing. Reception staff were very professional and accomodating and location is fabulous. Ps My booking form said that there is a coffee maker but only found sachets of instant coffee.